Quality

In our industry Quality is more than just a word.  Every one of our industry segments are using composite materials to replace traditional, more widely used materials such as steel or aluminum.  If the design and manufacturing of composite parts/products are performed incorrectly, it can lead to de-lamination, fractures or complete structural failure.  This is why precision design, testing, prototype development and manufacturing process methods are so significant to the quality product output.  It is also crucial that the people performing these tasks are trained experts at composite product development.

Composite Resources is proud to say that we have attained ISO 9001:2008 quality process certification.  We are audited every year to maintain this certification.  In our most recent audit we received a rating of 99.5%.  Our immediate focus was on correcting the .5%.  In fact several of our customers maintain a set of quality metrics that we are measured against each month.  Again, we are proud to say that our ratings are always at the top.

An even more stringent quality process certification is the AS9100 for the aerospace industry.  Because of the mission critical nature of aerospace projects, they have developed even more rigorous quality process metrics.  We are also proud to have attained AS9100 certification of our quality processes.

Even beyond these certifications, our objective is continuous improvement.  Ultimately, it is our clients who tell us whether we are meeting their quality standards – on-time delivery, parts built to specifications, product durability and overall satisfaction associated with working with Composite Resources.  We track our success by sending customer satisfaction surveys.  Here are selected results from our most recent survey:

Satisfaction with Product Quality	Satisfaction with Timely Delivery	Satisfaction with Products	How long have you used Composite Resources Products?
100% of Respondents were: Satisfied, Very Satisfied or Extremely Satisfied	100% of Respondents were: Satisfied, Very Satisfied or Extremely Satisfied	100% of Respondents were: Likely, Very Likely, Extremely Likely	More than half of Respondents used our Services or Products for more than 5 Years